FAST SHIPPING
SHIPPING OPTIONS
At Door Dealer Direct, we pride ourselves on providing fast and reliable shipping for all our garage doors. Our shipping methods are efficient and our packaging ensures that your order arrives in perfect condition. We aim to make the shipping process as transparent and straightforward as possible, so you can trust us with your delivery.
Order Processing Time All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. Delivery Address & P.O. Boxes Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes. International Orders Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
EASY RETURNS
Our return policy is designed to give you peace of mind when making a purchase from Door Dealer Direct. If you've changed your mind or are dissatisfied with a product, we make the process simple and straightforward. We believe in building trust with our customers and want you to feel confident in your buying experience.In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase.
The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.